PathmotiveFIELD NOTES
Ask someone to find a course, resume an activity and explain what happens next. Watch where they hesitate. A small observational test can reveal a more useful priority than a long feature wishlist.
Try this: write down the intended next action on three of your most-used pages. Then compare it with what learners actually do.
A public login page says little about course navigation, assessment instructions or reporting. Combine staff and learner feedback with an agreed review of representative authenticated journeys.
Try this: complete the self-assessment, then identify which answers need evidence from inside your platform.
A useful pilot has a defined task, approved input data and human review. Record how long the original task takes and what corrections the AI output needs.
Try this: choose a staff task that does not need personal data, then compare reviewed outputs against your existing quality criteria.